We understand that sometimes you may need to cancel or reschedule your appointment due to unforeseen circumstances. We respect your decision and we request you to follow our cancellation and refund policy to avoid any inconvenience or misunderstanding.
- You can cancel or reschedule your appointment online, up to 24 hours before the scheduled time, without any charges. You will receive a confirmation message and an email with the details of your cancellation or rescheduling.
- If you cancel or reschedule your appointment within 24 hours of the scheduled time, you will be charged 50% of the service fee as a cancellation or rescheduling fee. This is to compensate our beauticians for their time and effort.
- If you cancel or reschedule your appointment within 2 hours of the scheduled time, or if you do not show up for your appointment, you will be charged 100% of the service fee as a cancellation or no-show fee. This is to ensure that our beauticians do not lose their income and opportunity to serve other customers.
- If you are not satisfied with the service provided by our beautician, you can contact us within 24 hours of the service and provide us with the details of your complaint. We will investigate the matter and offer you a partial or full refund, depending on the nature and severity of the issue. We will also take appropriate action against the beautician, if found guilty of negligence or misconduct.
- If you have any questions or concerns regarding our cancellation and refund policy, you can contact us at +91-9702272773 or email us at solonhomeservice@gmail.com. We are happy to assist you and resolve any issues.