Solon Home Service is a website that offers beauty services at home for the customer. We respect your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, store, and share your personal information when you visit our website or use our services. Please read this policy carefully and contact us if you have any questions or concerns.
What information do we collect and how?
We collect personal information that you voluntarily provide to us when you register on our website, book an appointment, make a payment, contact us, or otherwise interact with us. The personal information that we collect may include:
- Your name, email address, phone number, and address
- Your preferences, such as service type, beautician, date, time, and location
- Your payment and billing information, such as credit card number, expiration date, and CVV code
- Your feedback and reviews on our services and beauticians
- Any other information that you choose to provide us
We also collect some information automatically when you visit our website or use our services. The information that we collect automatically may include:
- Your device information, such as device type, model, operating system, browser, and IP address
- Your usage information, such as pages visited, time spent, clicks, and actions
- Your location information, such as country, city, and zip code
- Your cookie information, such as identifiers, preferences, and settings
We use cookies and similar technologies to collect and store some of this information. Cookies are small files that are placed on your device when you visit our website. They help us to improve our website functionality, performance, and user experience. You can manage your cookie preferences in your browser settings, but please note that some features of our website may not work properly if you disable or reject cookies.
How do we use the information?
We use the information that we collect for various purposes, such as to:
- Provide, maintain, and improve our services and website
- Process and confirm your bookings and payments
- Communicate with you about your bookings, services, offers, and promotions
- Respond to your inquiries, requests, complaints, and feedback
- Personalize and enhance your user experience and satisfaction
- Analyze and monitor our website traffic, performance, and user behavior
- Protect and secure our website, services, users, and business
- Comply with our legal obligations, policies, and terms and conditions
How do we share the information?
We do not sell, rent, or trade your personal information with any third parties for their own marketing purposes. We may share your personal information with some third parties for the following reasons:
- With our beauticians, who need your information to provide the services that you request
- With our service providers, who help us with various functions, such as payment processing, website hosting, data analysis, email delivery, and customer service
- With our business partners, who may offer you products or services that may be of interest to you, with your consent
- With our affiliates, who may use your information for internal purposes, such as administration, management, and reporting
- With law enforcement, regulators, or other authorities, when required by law or to protect our rights, property, or safety, or the rights, property, or safety of others
- With other parties, with your consent or as otherwise disclosed to you at the time of collection
We may also share aggregated or anonymized information that does not identify you personally with other parties for any lawful purpose.
How do we store and protect the information?
We store your personal information on secure servers that are protected by physical and technical measures. We use encryption, firewalls, passwords, and other security features to prevent unauthorized access, use, modification, or disclosure of your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your personal information. You are responsible for keeping your account password and payment information confidential and for notifying us immediately of any suspected breach or unauthorized activity.
We retain your personal information for as long as necessary to provide our services and fulfill our legal obligations, unless you request us to delete your information. We may also retain some of your information for backup, archival, or audit purposes, or as otherwise required by law.
What are your rights and choices?
You have certain rights and choices regarding your personal information, such as to:
- Access, update, correct, or delete your personal information that we hold
- Opt-out of receiving marketing communications from us or our business partners
- Manage your cookie preferences in your browser settings
- Request a copy of your personal information that we hold in a portable format
- Withdraw your consent to our use of your personal information at any time
- Lodge a complaint with a supervisory authority if you believe that we have violated your privacy rights
To exercise any of your rights and choices, please contact us using the contact information below. We will respond to your request within a reasonable time and in accordance with the applicable law. We may ask you to verify your identity and provide additional information before we process your request. We may also charge a reasonable fee or refuse your request if it is excessive, repetitive, or unfounded.
How do we update this policy?
We may update this policy from time to time to reflect changes in our practices, technologies, laws, or regulations. We will notify you of any material changes by posting a notice on our website or by sending you an email. We encourage you to review this policy periodically to stay informed about how we collect, use, store, and share your personal information. Your continued use of our website or services after we update this policy constitutes your acceptance of the updated policy.
How do you contact us?
If you have any questions or concerns about this policy or our privacy practices, please contact us at:
Solon Home Service Address: Kashimira, Miraroad East, Thane Email: support@salonhomeservice.com Phone: +91-9702272773
This policy was last updated on 24/11/2023.